it is the bare minimum requirement to qualify to compete:

In the Elevator business, what is EQUALLY important as technology is: Service. Even the best Elevator is nothing minus continuous service back-up.

With this axiom, the Service Department at Express Lifts is maintained as a totally independent of all other administrative apparatuses, with the client as the invisible CEO, whose needs are treated as the department’s action charter.

The company maintains its own Service Station, Repairing Management Sectors and other Customer Response Systems across the country. Qualified, trained engineers regularly visit customers’ sites, to provide training and conduct dynamic demonstration programmes.

The Service Teams comprise technical personnel with many years of experience in implementing and managing large, traffic-intensive elevator installations. And they are infused with values of high cooperation and anytime responsiveness to customers, backed by 24-hour availability & easy replacement of parts. Plus, crisis management know-how and training (the company guarantees its customers swift assistance for anyone trapped inside a Lift installed by it -- 24 hours-a-day, 365 days-a-year, with a Maximum Critical Service Response Time of 1 to 2 hours.

Express Lifts is a testimony to the fact that true customer satisfaction, while rare, is not a myth.